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Definitions.
In these terms and conditions the following meanings will apply:
The Company means SORBAFREEZE, whose registered office is at 100 Union Street, Aberdeen AB10 1QR.
Customer means the person or company whose details are entered on any order or enquiry form on this website.
Browser means any person accessing and using the website by means of software products enabling Internet connection.
The Website means the website at www.SORBAFREEZE.COM
- Copyright
The website is owned and operated by the Company and all contents and designs are copyright of the Company and its suppliers or agents. Browsers using the site are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.
- Products and Service
Products offered by The Company, including for sale through The Website, include refrigerant pads. The company undertakes that all products are of suitable quality for purpose (however Customers are asked to ensure that size, style and colour details are carefully checked before ordering as mistakes may not be rectifiable. Precise colour or specification details may vary from illustrations.)
- Conditions of Contract
No contract will subsist between you The Customer and The Company for the sale of product(s) or service(s) to you unless and until The Company accepts and confirms your order in writing or by email. The contract when formed will be deemed to have been concluded in Scotland and will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and will be subject to the jurisdiction of the Scottish courts.
In the event that any clause within these terms is deemed at law to be unreasonable or unenforceable such clause will be deleted and such deletion will have no bearing on the validity or interpretation of the remaining clauses.
- Delivery.
Delivery of products ordered from stock will normally be made within 2 working days within UK Mainland. Carriage costs will be charged at cost as indicated on the order and confirmed to the customer with the order acknowledgement.
The company will use its best endeavours to ensure timely delivery of all orders, but time of delivery will not be capable of being made of the essence of the contract as actual delivery to the Customer will be by independent carrier and outside the direct control of the company.
- Price and Payment.
All Trade prices shown on the website are exclusive of VAT, which is applicable on all consumer sales throughout the European Union. The Company reserves the right to vary prices to reflect in price from its suppliers without notice and the contract price will be the price quoted in the contract information.
The price of the contract will require to be paid in full prior to dispatch of the products or fulfilment of the services unless otherwise agreed. Payment is of the essence of the contract and the Company will be relieved of any obligation under the contract if payment is not made in accordance with the contract terms.
- Payment and Personal Data Security.
To facilitate effective processing of orders the Company offers secure payment facilites online via the website and can accept payment by major credit cards or debit cards by this method. To this end cookies are used by the website server to track orders details only and Customer are asked to accept these files from the website server.
Personal details are encrypted during transmission and stored and used strictly in accordance with the Companies Data Protection Policy and will not be passed to any third party without your explicit permission.
Alternatively payment may be made in person at the companies premises or by cheque or bank transfer by arrangement at time of contract.
- Warranty.
The company warrants that all products and services supplied will be of suitable quality and fit for their designed purpose, (and offers an unequivocal guarantee that they will be free from manufacturing defect or fault).
Exceptionally however, any discounted or sale products will be sold as is and are specifically excluded from this guarantee.
No guarantee is offered where products are used for purposes other that that for which they were designed.
This warranty is in addition to, and does not affect, your statutory rights.
- Cancellation.
Save are required by the (UK Consumer Protection (Distance Selling) Regulations 2000), or pursuant to clause 6 above, the contract will be non-cancellable by the Customer, once confirmed by the Company. Ordering mistakes by Customers with regard to (size, colour or specification for example) will not constitute grounds for cancellation. Notwithstanding, acceptance of cancellation by the Company in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company.
- Returns
The Company will subject to the terms of this Contract, promptly refund all monies paid by the Customer for the Goods which the Company is unable to supply for any reason.
If the Customer rejects the Goods or refuses delivery for any reason, the Customer shall be responsible for the safe redelivery of the Goods to the Company within 28 days of the date of delivery in accordance with any proper and reasonable advice or instructions provided by the Company. The Customer must also indicate the reason for returning the Goods.
- Liability.
To the maximum extent permissible in law, the company excludes all liability for any loss or consequential loss however incurred by the customer, arising from any action or omission or failure by the Company in connection with the contract.
In any event the maximum liability of the Company will be not more than the purchase price of the products or services under the contract, should the contract be cancelled for any reason.
- Title and Risk.
Title in the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Company until such time as the products are delivered to the Customer.
- Force Majeure.
In the event of circumstances outside the Company’s control affecting the performance of the contract, the Company will be entitled to notify the customer and revise or cancel the contract to reflect the changed circumstances and the Customer will accept such changes.
- Statutory Rights.
The statutory rights of the Customer in the United Kingdom will not be affected by these Conditions.
Please note that Customers who are ‘consumers’ have the statutory right within the United Kingdom in certain circumstances to cancel the order for Goods and return certain Goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that the Customer submits an order and expires within 7 working days beginning on the day after the day on which the Customer receives the Goods. This statutory right includes the obligation of the Company to refund the Customer within 30 days if the Customer cancels his order in accordance with the relevant legislation. Please refer to The Consumer Protection (Distance Selling) Regulations 2000 (as amended) for more details.
- Notices.
All communications in connection with the contract will be deemed to have been served if sent by ordinary mail to the Customers postal address or by email to the Customers email address, as notified by the Customer.
Communications to the Company should be addressed to the registered office address at Unit 5 Girdleness Trading Estate, Girdleness Road, Aberdeen, AB11 8DG, or by email to info@sorbafreeze.com, or by telephone at + 44 1224 894417.